The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

100% packet loss

Deanr86
First Timer
Private Message TalkTalk

on ‎14-01-2024 03:40 PM

Message 3 of 3

Hi I'm having problems with my internet my Xbox shows 100% packet loss when I do a speed and statistics test.

 

     I have a family with Xboxes who are on talktalk and are also having the exact same problem, if I take my Xbox to my brother's mum Xbox shows 0% packet loss so it's not a problem with the Xbox

 

Seems as it's happening over multiple households on talktalk it's highly unlikely to be a router issue either.

 

Any help would be appreciated 

Labels:
0 Likes
2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎15-01-2024 07:59 AM

Message 1 of 3

Hi Dean,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

0 Likes

Deanr86
First Timer
Private Message TalkTalk

on ‎14-01-2024 03:41 PM

Message 2 of 3

IMG_20240114_154014_171.jpg

 picture of what the Xbox shows 

0 Likes
© TalkTalk 2026