High ping and jitter

[Micki86]

Hi today my full fibre 500 went live and to my horror the ping and jitter is off the rails, after 2 years with Virgin I was looking forward to going back to openreach for low latency, will this calm down in a few days as it’s only went live today?

[Chris-TalkTalk]

Hi Micki86,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Micki86]

Hopefully as I heard talktalk are good for low latency gaming, this is jumping from 15ms to the 200s with 78 ms jitter

[fr8ys]

My 150 was all over the place for 2 days and then settled down. I've seen others have similar issues too.

Staff can check your line for you but hopefully it too will settle down.