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FIbre Support

Get expert support with your Fibre connection.

High ping and jitter

Micki86
First Timer
Private Message TalkTalk

on ‎12-03-2025 08:48 PM

Message 4 of 4

Hi today my full fibre 500 went live and to my horror the ping and jitter is off the rails, after 2 years with Virgin I was looking forward to going back to openreach for low latency, will this calm down in a few days as it’s only went live today?

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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Micki86

on ‎13-03-2025 10:29 AM

Message 1 of 4

Hi Micki86,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Micki86
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎12-03-2025 09:02 PM

Message 2 of 4

Hopefully as I heard talktalk are good for low latency gaming, this is jumping from 15ms to the 200s with 78 ms jitter

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fr8ys
Community Star
Private Message TalkTalk

on ‎12-03-2025 08:55 PM

Message 3 of 4

My 150 was all over the place for 2 days and then settled down. I've seen others have similar issues too.

 

Staff can check your line for you but hopefully it too will settle down.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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