turn wifi optimisation off

[richardk8]

hello,

I'd like to turn wifi optimisation off. My wifi channel keeps reverting to channel 1 which is the most congested.

Can someone help me so that my wifi remains on the channel i set?

[Debbie-TalkTalk]

Hi richardk8

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

[richardk8]

Thanks, settings are sticking now 

[Debbie-TalkTalk]

Hi richardk8

Thanks for updating your Community Profile.

The WIFI optimisation has now been switched off, please let us know how the connection compares.

Debbie

[richardk8]

Done

[Debbie-TalkTalk]

Hi richardk8

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch the WIFI optimisation off for you.

Thanks

Debbie

[Gliwmaeden2]

Complete your community forum profile details, @richardk8.

Go via your avatar/name; settings; Personal Information must contain your landline number  / account number. SAVE CHANGES.

Staff reply during the day. They'll sort this if you have completed the details - leave the router on.