FIbre Support

richardk8 · ‎23-11-2023

hello,

I'd like to turn wifi optimisation off. My wifi channel keeps reverting to channel 1 which is the most congested.

Can someone help me so that my wifi remains on the channel i set?

Debbie-TalkTalk · ‎27-11-2023

Hi richardk8

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

richardk8 · ‎25-11-2023

Thanks, settings are sticking now

Debbie-TalkTalk · ‎24-11-2023

Hi richardk8

Thanks for updating your Community Profile.

The WIFI optimisation has now been switched off, please let us know how the connection compares.

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

richardk8 · ‎24-11-2023

Done

Debbie-TalkTalk · ‎24-11-2023

Hi richardk8

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch the WIFI optimisation off for you.

Thanks

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Gliwmaeden2 · ‎23-11-2023

Complete your community forum profile details, @richardk8.

Go via your avatar/name; settings; Personal Information must contain your landline number / account number. SAVE CHANGES.

Staff reply during the day. They'll sort this if you have completed the details - leave the router on.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.