Unstable internet

[lynne14]

Hello

My internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.

Please can you sort this out?

I've tried all the suggested fixes, nothing works. 

The constant outages have cost my family a lot of money as we rely on the internet for our income. 

Please SORT IT OUT ASAP or I will switch to any other available provider. 

Thanks. 

[Michelle-TalkTalk]

Hello,

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[dobhal23]

Hi, I think i have discovered something kinda weird. When I'm for example playing a game, the internet is very laggy and disconnects every few seconds, but when I start the star trinity test and play the same game at the same time, it actually fixes the internet for some reason. I'm wondering what is the reason behind this

[Michelle-TalkTalk]

Morning lynne,

How are you getting on? Do you still need assistance with this?

Thanks

Michelle

[Karl-TalkTalk]

Hi

Line tests are clear, so no obvious issues showing.

Are you seeing drops in the connection over wifi or from devices wired directly to the router ?

Can you check the home phone and make sure there is a clear dial tone.  Any noise or crackles on the line etc, can impact the broadband as it will share part of the copper line.

Also, do you have an alternative router to test with.

Thanks  

Karl. 

[lynne14]

My profile has been updated with the information.

Thanks.

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this and we'd be happy to look into this for you.

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle