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FIbre Support

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Changing myAccount password

Message 4 of 4

Just wondering if anyone has recently successfully, changed their login password.  I need to do this because I cannot remember how the account was set up - surely I'm not the only person this has ever happened to!!

By responding to text prompts, I can verify my identity and therefore should be able to change my login password. BUT, Talktalk just respond by telling me there was a "technical error" which they are working hard to resolved.  Resolved is not a miskeying on my part - Talktalk are working hard to resolved this.

 

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3 REPLIES 3

Message 1 of 4

The next step will be to de-register My Account so you can re-register this will allow a new password to be created. 

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Message 2 of 4

No, still the same problem. I don't think anyone is really trying to resolve this issue!!  Really need to change the password today - I want visibility of my account whether with Talktalk or another ISP.

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi Disappointed_Customer

 

Sorry that you are having problems.

 

Have you managed to change the password since your post?

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