change my email password

[topper]

got a message saying I had changed my email password when I had not done that...also recent suspicion that someonw has accessed my email.Tried to get to change at talktalk on line but it keeps tellimg me that the system is down...being doing that for a few days...anu advice as to how  I report this and ghet my password changed

[Thabile-TT]

Hi there @fr8ys, @Gliwmaeden2  thank you for the support. @topper I'm glad that you have managed to change the password, if you need anything else please don't hesitate to shout out. 

[topper]

thanks...think i have now managed to change my  password. using the link you provided....thanks

[Gliwmaeden2]

If someone has taken over your email account completely, you are better contacting Talktalk directly, @topper as they could disable the address while you are getting it sorted out.

They should also be able to help you reset the password and then re-enable the address.

Chat should open from 8am & phone lines from 9am:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

Staff may pick up this thread earlier, after 7am, but if you haven't told Talktalk about the issue other than on here, the hacker has now several hours with which to harvest your address book etc.

[topper]

anks but when Itry to change my password on ytour link it asks me to input my present password...my problem is that i got a message saying my password had been changed but I had not done that...so I dont know the changed password

[fr8ys]

How are you trying to access?

If you are trying My Account this is no longer the place to go to change your password. You need mailbox manager.

Not sure if this is also affected by current system issues though.

The link you need is here 

https://apps.talktalk.co.uk/myaccount/#/login