Ask us about your TalkTalk email account and Webmail.
5 hours ago
My emails were hacked, after problems with changing the password I am now able to sign into webmail. All emails in the inbox were not there and now I’m not receiving any except the odd one and the odd spam, usually I receive lots!
Any idea what I can do?
5 hours ago
@Gliwmaeden2 thanks for the support.
5 hours ago
@SueEH Please also check the trash, spam, and any custom folders
If rules were added, emails could be hiding in unexpected folders.
Have a look in:
5 hours ago
If emails vanish from Talktalk's webmail, they cannot be retrieved.
Always save copies of anything important elsewhere, independent of the Webmail storage.
5 hours ago
Hi there @SueEH Thanks for reaching out I'm sorry for the email issue you had. Getting hacked is horrible, and missing emails on top of that is understandably worrying.
Check if the hacker set up any mail rules
Sometimes when an account is compromised, the attacker creates filter rules that secretly move your emails to another folder or even delete them.
In Webmail:
Settings → Mail → Rules / Filters
If you see anything there that you didn’t create, delete it.
Let me know how this goes