My internet goes down for an hour every Sunday at 12am until 1, why is this happening?

[SammyJay]

This is really frustrating.... is there a reason and a fix?.... its been happening for months and am now contemplating moving providers. Help Please!

[Anonymous]

Hi SammyJay,

How are you getting on? Did you check your HomeSafe settings in your My Account, specifically Kidsafe and Homework Time?

Thanks

Michelle

[Gliwmaeden2]

Check your Homesafe settings in My Account, @SammyJay, in case a default has been set for eg Homework time or whatever:

https://community.talktalk.co.uk/t5/Articles/HomeSafe-An-Overview/ta-p/2205260