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FIbre Support

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Possible router drop out

hodgsoi1
Popular Poster
Private Message TalkTalk
Message 4 of 4

Hi there, I'm having an issue with what I think may be my hub dropping out  at times. I have been trying to record a streaming audio file on Audacity and after a specific time (2hrs 21 mins) the stream stops and I receive an error message saying that the connection was lost and my router is possibly to blame. The stream stops and the error message appears at the exact same time - I have tried this three times now. Could this be a setting within the router? Any ideas? I have a hub and Fibre 65. I have tried to check the logs but I can only see the first page and get kicked out when I try to change the pages. Thanks in advance for any help.

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3 REPLIES 3

Message 1 of 4

Morning,

 

Ok thanks for confirming. Have you tried factory resetting the Wifi Hub and then re-set it back up again?

 

Michelle

 

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hodgsoi1
Popular Poster
Private Message TalkTalk
Message 2 of 4

Hi Michelle, this happens when I'm on Wifi or connected to the router via a powerline connection.

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hello,

 

I'm sorry to hear this. Are you using the wifi hub router? Does this also happen if you connect the device wired to the router?

 

Thanks

 

Michelle

 

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