Faulty Router

[JANEM4]

Hi

My new Motorola phone kept popping up with  "no internet connection" when connected to my elderly HG633 Router.  I tried resetting the HG 633 but no change.   A friend loaned me a BT HomeHub II which the the phone works fine with.  How do I request a replacement for rthe faulty HG633?  

[Debbie-TalkTalk]

Hi @JANEM4 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @JANEM4 

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[JANEM4]

Thanks Debbie I have added my name and landline number as requesed.

[Debbie-TalkTalk]

Hi @JANEM4 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send a replacement router.

Thanks

Debbie

[Billx]

It looks like you have just done that request.

To avoid some delay in the response, ensure you have entered some details in your TalkTalk Community profile.

(Enter your name and TalkTalk phone number or TalkTalk account number.)