WiFi signal keeps dropping

[Altafica]

I have fibre 65. My WiFi keeps dropping out. This is xausing me to loose connection on my tablet. I sit 10ft away from router and still happens. Ring doorbell says connection low, that is 20ft away. And despite buying a booster to put in bedroom it still drops out. 

I've been on chat and have been told there are no issues numerous times, they have run through the process of checking the connection with me, told me my router should be clear of obstructions, it is. 

I have done everything and still keeps dropping. Starting to getting to the stage of changing providers. I've only got a small house so surley it should work.

Anybody got some advice? Please no technical answers plain English.

[Debbie-TalkTalk]

Hi @Altafica 

Have you received the router?

[Debbie-TalkTalk]

Hi @Altafica 

I've ordered a replacement router and a WIFI booster, please allow 24-48hrs for this to arrive.

Let us know how the connection compares.

Thanks

Debbie

[Altafica]

That would be good thank you, is there a booster you supply that will help the week signal upstairs?

[Debbie-TalkTalk]

Hi @Altafica 

Apologies for the delay.

Would you like me to send a replacement router for testing?

[Gliwmaeden2]

Thanks. Your replies will help move things along a bit now, so I'll re-escalate this thread for staff to follow up, @Altafica

Look out for their response during the day. 

[Altafica]

Yes just wifi and the router is about 3/4 yrs old

[Altafica]

They asked me to update my profile which i did

[Gliwmaeden2]

@Altafica, please reply to staff on this thread.

They would have expected a response from you last week, if possible. 

I'll remove your duplicate thread. 

[Anonymous]

Good morning,

Thank you. I've run a test on your line now which is clear. Can I just check, is it only the wireless connection which is dropping? Do you have any devices connected wired? How long have you had this router for please?

Michelle

[Altafica]

I have updated everything, any ideas

[Anonymous]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle