No internet

[Shellie775]

I am so annoyed spent hours doing every check over and over had a booster but still connection drops out not only WiFi but with Ethernet cable can’t watch nexflix got to wait another 24 hours why can’t they just send me a new router?? 

[Debbie-TalkTalk]

Hi @Shellie775 

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[Shellie775]

I have fibre 65 never had issues got a hub and a booster yes I am happy to try a new router I can’t carry on paying for something I can’t use 

[Debbie-TalkTalk]

Hi @Shellie775 

I'm sorry to hear this.

Are you happy for me to send you a new router for testing?

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.