Red LOS light

[LivHM]

We have a solid red LOS light on, we have tried unplugging everything for a period of time, have tried unplugging the router and turning off the mains switch but nothing is working

[Chris-TalkTalk]

Hi LivHM,

Thanks for updating your profile. Are you a Shell migration customer? If you are then you'll need to contact the migration support teamon 0345 172 0088, they'll be able to help. Apologies for any inconvenience

Chris

[LivHM]

Hello,

I have now updated this information as requested. How can I get in contact with someone to arrange fixing the issue?

many thanks 

[Chris-TalkTalk]

Hi LivHM,

As Keith requested, can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.