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Broadband help

For queries about your TalkTalk broadband service.

problems with a few apps

dougaldo
Popular Poster
Private Message TalkTalk
Message 2 of 2

My talktalk wifi to my laptop works fine.  For most cases, the apps on my phone work fine.  There are 2 or three apps, however, that seem to buffer and take some considerable time to download.  One example is BBC News.  If I turn off the wifi to my phone or use any other wifi then these apps work as expected.  It appears that it is a specific problem between the talktalk wifi and a few apps on my Android phone.  I have tried (on numerous times) to reboot the wifi and the uninstall and reinstall the affected apps, but it never resolves the problem.  Any Ideas?

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1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi dougaldo,

 

Can you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know if this resolves the problem

Chris

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