VPN Blocked by my wifi connection

[KiaraSpin]

Hello, 
I use a VPN connection (with OpenVPN) provided by my University. Unfortunately, this get blocked by my TalkTalk router. I can connect but the speed is incredibly low. The same problem is not there when I use other WiFi networks. 

Can you help? 

[ferguson]

I have re-escalated this for you, but please bear in mind that the support team probably won't pick this up before Monday now. 

[KiaraSpin]

Hello everybody, 
the problem seems to be back. I have done literally nothing new to my WiFi, but now, once again the VPN is incredibly slow that one cannot navigate. Could I get support? 
Thank you

[Michelle-TalkTalk]

Hello,

Thanks for confirming. Is the VPN also working too?

Michelle

[KiaraSpin]

Yes. It is working now.

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. The line is showing in sync and connected. Have you now been able to connect ok since your last post?

Thanks

Michelle

[ferguson]

@KiaraSpin 

Wait until tomorrow, the support team aren't online at weekends. 

[KiaraSpin]

@Chris-TalkTalk ? 

[KiaraSpin]

Hello,

I switched off the router for more than 30 minutes and now the wifi itself does not work. Could you please fix this asap? 

[Chris-TalkTalk]

OK, could you switch your router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know how you get on

Thanks

Chris

[KiaraSpin]

yes! Until before Christmas the VPN connection worked 😞 

[Chris-TalkTalk]

Hi KiaraSpin,

Is this something that's only started happening recently

Chris

[KiaraSpin]

working but so slowly that it is not possible to navigate... 

[KiaraSpin]

Done! 🙂 

[ferguson]

I am not sure what you mean here exactly, it isn't blocked if it is working, albeit slowly? 

[Gliwmaeden2]

You need to complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings....Personal Information. 

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