VPN Blocked by my wifi connection

[KiaraSpin]

Hello, 
I use a VPN connection (with OpenVPN) provided by my University. Unfortunately, this get blocked by my TalkTalk router. I can connect but the speed is incredibly low. The same problem is not there when I use other WiFi networks. 

Can you help? 

[KiaraSpin]

Hi Karl, no I have never done it, but I can google it... 

[Karl-TalkTalk]

Hi

Do you know how to perform a trace route ?

Karl.

[KiaraSpin]

Correct. The VPN connects but it runs very very slow. 

[Karl-TalkTalk]

Hi

Can I just clarify, is the VPN still connecting , but running slow, as previously, or just not connecting at all now ?

Thanks  

Karl. 

[KiaraSpin]

nothing to do. I turned it off, waited 30 seconds and switch it on again. 

The VPN is unfortunately still not working. 😞

[Chris-TalkTalk]

The MTU is a setting on the router but we don't usually change it. Could you try rebooting the router and then retest. Please let us know how you get on

Chris

[KiaraSpin]

I have read online that the problem might be due to the size of the MTU allowed by the DSL. Is there a way for you to change this? 

[KiaraSpin]

nothing has changed 😞 The VPN is still not working ...

PS: I have just tried to use it on from mobile data (using my phone as "hotspot" ) and in this case, it works without problems instead. 

[Chris-TalkTalk]

I've initiated the firmware update, it should complete in a few minutes. Please don't switch off your router

Chris

[Chris-TalkTalk]

OK I'll do it now

Chris

[KiaraSpin]

yes! thank you

[Chris-TalkTalk]

Is it OK to do it now?

[KiaraSpin]

Can you please wait 30 minutes? 

[Chris-TalkTalk]

Is it OK to do it now, your internet connection might be down for a short time?

Chris

[KiaraSpin]

ok! thanks

[Chris-TalkTalk]

Hi Chiara,

OK, we could try changing the router firmware to an older version, would you like to give this a try?

Chris

[Chris-TalkTalk]

Hi Chiara,

I'll see if there's further that we can do. Leave it with me and I'll get back to you 

Chris

[KiaraSpin]

Hello Karl,

unfortunately the new modem did not solve the problem of the VPN. I believe it could be firewall related maybe? 

Best,

Chiara

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[KiaraSpin]

Thank you very much Karl!
Chiara