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Broadband help

For queries about your TalkTalk broadband service.

VPN Blocked by my wifi connection

KiaraSpin
Team Player
Private Message TalkTalk
Message 49 of 49

Hello, 
I use a VPN connection (with OpenVPN) provided by my University. Unfortunately, this get blocked by my TalkTalk router. I can connect but the speed is incredibly low. The same problem is not there when I use other WiFi networks. 

Can you help? 

Chiara Spiniello
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48 REPLIES 48

Message 41 of 49

Hello,

I switched off the router for more than 30 minutes and now the wifi itself does not work. Could you please fix this asap? 

Chiara Spiniello
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Message 42 of 49

OK, could you switch your router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know how you get on


Thanks

Chris

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Message 43 of 49

yes! Until before Christmas the VPN connection worked 😞 

Chiara Spiniello
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Message 44 of 49

Hi KiaraSpin,

 

Is this something that's only started happening recently


Chris

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Message 45 of 49

working but so slowly that it is not possible to navigate... 

Chiara Spiniello
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Message 46 of 49

Done! 🙂 

Chiara Spiniello
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ferguson
Community Star
Private Message TalkTalk
Message 47 of 49

I am not sure what you mean here exactly, it isn't blocked if it is working, albeit slowly? 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 48 of 49

You need to complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings....Personal Information. 

 

SAVE CHANGES 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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