Webmail and email clients

[Langsdorf]

Has anything changed regarding email usage on Outlook in the last few days?

Up to last week I had Outlook up and running with both my talktalk and gmail accounts, but since re-installing Windows and Office, no matter what settings I try in Outlook (and Thunderbird, so it's not just Outlook), I cannot get Outlook to add my talktalk account.

I've been on Live Chat with TalkTalk twice who say it's a software problem

I've been on Live chat with Microsoft who say it's a talk talk problem

I can happily add my gmail account so it's not Outlook

I'm setting up a new IMAP account with the settings as per the guidance but all I get is login failed when testing the email. 

On new Outlook which I also tried, I got an error message saying something about "CredentialsRequired".  I don't know if that's a clue for anyone.

I can login to webmail quite happily but it's unfamiliar and I would prefer to use Outlook if it can be done

As an aside, I can't get it on my mobile phone either anymore...

Thanks for reading

[Ady-TalkTalk]

If I can find out why I'll let you know and get it corrected. 

Ady

[Langsdorf]

Thaks Ady, although I'm not sure why it would have been restricted in the first place, so that's something to be aware of going forwards

[Ady-TalkTalk]

I had the account derestricted yesterday. Your mail should be working normally. 

Ady

[Langsdorf]

Hi

It was January but Ady seems to have pressed the magic button somewhere as all my emails are now safely back in Outlook, so a big thank you for that

[Gliwmaeden2]

When did you last pay the £50, @Langsdorf?

It could be a billing / account error rather than an email fault.

[Langsdorf]

But the £50 pa account is the Mail Plus account so could that be where the problem is? 

I do have that account but you think I don't as per the screenshot

[Langsdorf]

Ady

I wasn't sure what package I have but according to the screenshot, I don't have either of the ones you mentioned

[Langsdorf]

This

[Langsdorf]

My account is one where I pay £50 a year to keep my email address, if you know that one

[Langsdorf]

Hi Ady

Thanks for that but that was something we tried several times yesterday, both with the Talk Talk and Microsoft Live Chat agents.

I can do it again but will that work if we already tried?

Mark

[Ady-TalkTalk]

Are you currently signed up for a TalkTalk package either MailPlus or a Broadband Package? If not your account will get limited again. If you are I've had it unlimited and you'll find its working now. 

Ady

[Ady-TalkTalk]

Hi Langsdorf, that sounds very much like your account has been limited. Please reset your current password and I'll then be able to get your account unlimited if it has been. 

Ady