IMAP/POP stopped working randomly for no reason

[NeilTurner]

From last week I have not been able to sent or receive emails on my address via my email clients. I have been able to access my account via the TalkTalk Mail website. When trying to fix the problem I have changed the password successfully and also removed the account from Outlook 365 on my computer. Now I cannot re-add it to Outlook as it says it cannot log on to the IMAP or POP3 server. 

I'm using the exact settings layed out on TalkTalks website when using IMAP or POP3.

Incoming: mail.talktalk.net    Port: 993    Encryption: SSL/TLS

Outgoing: smtp.talktalk.net  Port: 587    Encryption: STARTTLS

Please could you advise on how I am able to continue using my email clients? Many Thanks.

[Mandisa-TT]

Hi @NeilTurner 

I just want to know if you are still experiencing issues with your emails.

-Mandisa

[KeithFrench]

Hi @NeilTurner 

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[NeilTurner]

Hi Keith,

Correct I was using IMAP, I just tried POP3 to see if there was an issue with IMAP but get the same error.

I use Microsoft Outlook (Windows 10) and iPad Mail app, all was working until roughly midday on 1st April.  As mentioned the error I get on all devices relate to authentication failed which isn't correct as I have signed into apps.talktalk.co.uk to access my emails numerous times since then.  It's almost like IMAP has been disabled on my account since April 1st.

After speaking with six different live chat agents, I've been told a support agent will call me tomorrow but if it can be resolved be then that would be great!

[KeithFrench]

Hi @FaithPerring 

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[FaithPerring]

Same problem here. I have been waiting for this to be resolved.

[KeithFrench]

Hi @NeilTurner 

It looks from your post that you are using IMAP, not POP3. What email client are you using?

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.