To compose a new email message using an Internet browser connected to and signed in to your TalkTalk Mail mailbox you simply select a folder to bring up the List view and bottom left is a pencil icon in blue. Tap the pencil icon and it'll fade to a lighter blue and in a few seconds you'll see the New email screen to begin composing your email message.
If that's not working then select the desktop site in the browser settings. You may need to sign in to the mailbox once more. So long as you can get signed in without errors appearing you'll see the same view as you see on a desktop browser. Scroll left and you'll see the pencil icon at the top of the icons representing the standard folders. Tap the pencil icon and let us know if that does bring up the New email modal.
Go back to the mobile browser view and let us know if the pencil icon is responsive or not.
If not responsive then carry out a browser reset to clear history, cache and cookies and unload any add ons or extensions that may be preventing the correct functioning of TalkTalk Mail. You'll need to accept cookies once more and sign in again to retest.
