Web Mail List View

[Simon91]

(I'm not a TalkTalk user myself, but I'm trying to help my sister with a problem she's having with TalkTalk webmail. She's reluctant to call tech support herself, as she believes they'll use lots of terms and ask question she doesn't understand and so is unable to answer.)

She has logged into TalkTalk webmail, and selected the "List" layout. Her problem is that the list only shows a single email at a time. See screen shot below - the red rectangle is around the list of emails, and even though there are many emails in the inbox, it's only showing a single one. Dragging the scroll bar will show other emails, but there's only room for one at a time in the tiny window.

How can she see a list of the emails in her inbox?

This problem occurs when using the latest Chrome and Edge on Windows 11, but also happened on her previous Windows 10 machine using Chrome. She believes it started happening some time in September, and before then, she could see an actual list of emails in the inbox.

[Gondola]

You're both welcome.

I think it's just making sure the display window is as large as possible and then arriving at a compromise between setting the font size for readability and using the browser full screen / zoom options to achieve the display she requires to view more mail messages in the list view. Keyboard Ctrl and + (plus) will zoom out and Ctrl and - (minus) will zoom in. 

[Simon91]

Hi,

Apologies for the slow reply, I was away over the weekend.

When asked to try adjusting the zoom, my sister reports "well that has worked but the text is so small I can't read it. Will try going into settings to change it".

So some success, and she may be able to make further adjustments. Thanks for your help.

(I don't think she's tried Firefox, but has tried both Chrome and Edge - same problem in both.)

[Gondola]

Hi Simon

Has she tried the effect of setting the Chrome browser zoom to 90% and to see what happens when she views full screen (Press Fn and F11 together to toggle full screen mode). Zoom is on the triple vertical dots menu top right.  Sometimes it's worth a browser reset to see the effect of restoring browser settings to defaults.

Has she also tried a different browser, for example Firefox?

[Simon91]

Hi Gondola,

Many thanks for responding. That changed the layout as expected, but there's still only one email shown. My sister is sure that webmail showed an actual list of emails when using the list layout until around September, but since then, only one. 

 

[Gondola]

Hi Simon

Kind of you to help your sister.

Select the cog icon top right and select the Vertical layout option. She'll then see a three pane layout with Mail icons on the left, the list view in the middle and the email detail view of the selected email from the list on the right. There's a graphic in the menu to show the three options.

To expand the Mail icons on the left to show folders there's a book icon in the bottom left corner. Select that for Open / Close folder view.