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Dominic61 · 8 hours ago

The Grandstream router has only 3 ports. I am unable to connect The Hive to the router (central heating thermostat), no control over the central heating.

Can I disconnect the Grandstream router and replace it with another router (the router used prior to Grandstream) as it has 4 Ethernet ports; a Broadband port, and a WAN port? This router with able to control the central heating from my phone.

Karl-TalkTalk · 7 hours ago

Hi

If you have the Wi-Fi Hub, this should be a Sagemcom Router.

Thanks

Karl.

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Dominic61 · 8 hours ago

Thanks, I'm assuming the Wifi Hub is the old TalkTalk router. I'll give this a go, really need more than 2 ports.

Karl-TalkTalk · 8 hours ago

Hi

Do you mean the eero router, this usually has 2 ports. You can use the Wi-Fi Hub instead of the Eero if you still have this.

Alternatively you can purchase an ethernet switch cheaply that can give more ports.

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench · 8 hours ago

Are you sure that you have a Grandstream router? The only device I know of that is made by Grandstream & supplied by TalkTalk is their (DVA) Digital Voice Adapter.

Keith
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