Sadly we cannot help you with this, @Mickymouse - you'll see in all Community Star signatures and at the top of every message board that there's no staff support on the forum any more.
Please use Chat or phone Talktalk on 03451 720088 [9am - 7pm weekdays; till 6pm Saturday].
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
