Good to know that you can sign in to the TalkTalk Mail online mailbox using the master UKgateway address.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days. This is to supplement the previous checks you made to check the spam and junk folders on an email client..
From webmail compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
- To check, select the Main Settings menu icon triple line icon top right on the blue header
(Mobile browser? use the desktop version)
- Select Settings from the top of the menu
- Select the inward facing arrowhead by Mail (or Email) in the left side panel
- Select Filter Rules
If there's no rule defined, that's perfect
- To delete a Filter rule including any Auto forward
select the Dustbin icon to the right of the rule
The icon background will turn red
- To confirm you really want to delete this Filter rule
Select the blue Delete button
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.
Please confirm if you have found any filter rules as these should all be deleted or at least disabled for further troubleshooting.
