WiFi not working 24+ hrs in London

[LBB123]

My router has been flashing orange and my WiFi not working for over 24 hours now.

When I ran the tests I was told a case had been raised and to expect a response within 5 minutes and I have heard nothing still.

there is no explanation for the issue, no acknowledgement of any issue in London area and it is impossible to reach customer service. Please can someone help?!

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on the line now which has detected a potential fault towards the property. Does your main socket have a test socket please? Is the voice service also affected? (no dial tone)

Michelle

[LBB123]

Thank you for the reply. My profile is now updated with the required information 

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle