No internet since late last night

[Andii]

Hi my Internet stopped working from last night. I've restarted the router twice but this hasn't helped. The light is solid orange. 

[Debbie-TalkTalk]

Hi @Andii 

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Andii]

Yes please that would be appreciated. Please let me know when order is processed. 

[Michelle-TalkTalk]

Hi Andii,

Ok, thanks for trying this. Would you like us to send a replacement router?

Michelle

[Andii]

Hi I have done this and the router still remains orange. It's looking for a connection as it is flashing between white and orange but then goes soild orange. 

[Michelle-TalkTalk]

Hi Andii,

Thanks. The 5C socket should have a test socket behind the faceplate. If you gently squeeze the sides of the lower faceplate then it should lift away. There may be wires attached to the back so do this gently. Could you then connect the microfilter and router to the test socket please to see if it will then connect.

Michelle

[Andii]

NTE 5C (3rd one)

[Michelle-TalkTalk]

Hello,

Which socket do you have please?

Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Michelle

[Andii]

Hi no I don't have an alternative router. The main socket has only one port on it. 

[Michelle-TalkTalk]

Hi Andii,

I'm sorry for the delay, thanks for confirming. I've run a test on the line now which hasn't detected a fault. Does your main socket have a test socket please? Do you also have an alternative router that you can test with?

Thanks

Michelle

[Andii]

Any updates please? Phone line is fine, router is solid orange. 

[Andii]

@Chris-TalkTalk Yes the phone line is fine. 

[Chris-TalkTalk]

Hi Andii,

I'm sorry to hear that you're experiencing problems with your service. Is your telephone service working OK, is there a dial tone?

Chris