No internet since late last night

[Andii]

Hi my Internet stopped working from last night. I've restarted the router twice but this hasn't helped. The light is solid orange. 

[Andii]

Hi no I don't have an alternative router. The main socket has only one port on it. 

[Anonymous]

Hi Andii,

I'm sorry for the delay, thanks for confirming. I've run a test on the line now which hasn't detected a fault. Does your main socket have a test socket please? Do you also have an alternative router that you can test with?

Thanks

Michelle

[Andii]

Any updates please? Phone line is fine, router is solid orange. 

[Andii]

@Chris-TalkTalk Yes the phone line is fine. 

[Chris-TalkTalk]

Hi Andii,

I'm sorry to hear that you're experiencing problems with your service. Is your telephone service working OK, is there a dial tone?

Chris