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Broadband help

For queries about your TalkTalk broadband service.

No internet since late last night

Andii
Participant
Private Message TalkTalk
Message 13 of 13

Hi my Internet stopped working from last night. I've restarted the router twice but this hasn't helped. The light is solid orange. 

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12 REPLIES 12

Message 1 of 13

Hi @Andii 

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

Message 2 of 13

Yes please that would be appreciated. Please let me know when order is processed. 

Message 3 of 13

Hi Andii,

 

Ok, thanks for trying this. Would you like us to send a replacement router?

 

Michelle

 

Message 4 of 13

Hi I have done this and the router still remains orange. It's looking for a connection as it is flashing between white and orange but then goes soild orange. 

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Message 5 of 13

Hi Andii,

 

Thanks. The 5C socket should have a test socket behind the faceplate. If you gently squeeze the sides of the lower faceplate then it should lift away. There may be wires attached to the back so do this gently. Could you then connect the microfilter and router to the test socket please to see if it will then connect.

 

Michelle

 

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Message 6 of 13

NTE 5C (3rd one)

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Message 8 of 13

Hi no I don't have an alternative router. The main socket has only one port on it. 

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Message 9 of 13

Hi Andii,

 

I'm sorry for the delay, thanks for confirming. I've run a test on the line now which hasn't detected a fault. Does your main socket have a test socket please? Do you also have an alternative router that you can test with?

 

Thanks

 

Michelle

 

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Message 10 of 13

Any updates please? Phone line is fine, router is solid orange. 

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Andii
Participant
Private Message TalkTalk
Message 11 of 13

@Chris-TalkTalk Yes the phone line is fine. 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 12 of 13

Hi Andii,

 

I'm sorry to hear that you're experiencing problems with your service. Is your telephone service working OK, is there a dial tone?

Chris

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