For queries about your TalkTalk broadband service.
on 24-02-2025 02:12 AM
Hi,
I have an outage problem with my broadband. Between 00:00 and 01:00 and 01:15 on Monday morning, my internet doesn't work. This has been going on for almost a year; normally I have found other activities during this time but have become increasingly annoyed as the problem has persisted.
I couldn't find an email address where I could raise this complaint properly.
I would love an email response. My email for my TalkTalk account is the same as the one for this webchat.
Thank you in advance.
on 03-03-2025 06:45 AM
Morning,
How are you getting on?
Thanks
Michelle
on 25-02-2025 06:47 AM
Good morning,
Thanks for the update. From what we've seen this should work. We'll check back in with you on Monday morning just to make sure that everything is working ok.
Michelle
on 24-02-2025 04:53 PM
Yes: I couldn't log into my account because whenever I tried to go to "https://www.talktalk.co.uk/sign-in" I saw the attached image (this was when my internet was working). This changed today when I've finally been able to log into my account.
I followed Richard's instructions (2nd attachment), toggling Homework Time on and then back off. I don't know if this has worked yet, and it's very frustrating if I have to wait one week in between bug-fixing attempts. Is there anything else I or TalkTalk can do to ensure this doesn't continue?
on 24-02-2025 07:06 AM
on 24-02-2025 03:24 AM
There is a bug with the auto enrolled Homesafe settings that forces a Homework Time window to disable the internet. (Even if all of the settings are shown as "Off").
Login to your online account.
Under Your Package, click Manage Package
Under My Broadband, My Security Settings, Homesafe, Homework Time, click the toggle: Off (even if it is already selected as off)
You'll get an email to confirm you've turned it off.