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Broadband help

For queries about your TalkTalk broadband service.

Braodband Outages

koli99
First Timer
Private Message TalkTalk

9 hours ago

Message 3 of 3

Hi, 

I have an outage problem with my broadband. Between 00:00 and 01:00 and 01:15 on Monday morning, my internet doesn't work. This has been going on for almost a year; normally I have found other activities during this time but have become increasingly annoyed as the problem has persisted.

I couldn't find an email address where I could raise this complaint properly.

I would love an email response. My email for my TalkTalk account is the same as the one for this webchat.

Thank you in advance.

 

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

4 hours ago

Message 1 of 3

Hi @koli99 

 

Apologies for this.

 

Have you tried the steps suggested in Richard's post?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Richard-UK
Newbie
Private Message TalkTalk

8 hours ago

Message 2 of 3

There is a bug with the auto enrolled Homesafe settings that forces a Homework Time window to disable the internet. (Even if all of the settings are shown as "Off").

 

Login to your online account.

 

Under Your Package, click Manage Package

 

Under My Broadband, My Security Settings, Homesafe, Homework Time, click the toggle: Off (even if it is already selected as off)

 

You'll get an email to confirm you've turned it off.

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