Get expert support with your Fibre connection.
on 27-03-2025 01:52 AM
No internet last hour or so,intermittently before that awhile,a solid amber router light and engaged phone tone,also no telephone service too.Router switched off sadly to np avail too.Im in London SE1 area,please help urgently Jace!
on 28-03-2025 07:42 AM
Hi
OK, keep an eye on things and report back if the situation changes.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 27-03-2025 07:36 PM
Thanks Deb,yes it all went back fine 3 or 4 hours later,very strange indeed Jace!
on 27-03-2025 07:23 AM
Hi @jace777
I'm really sorry to hear this.
The line tests are clear - no faults detected. Are you still experiencing issues this morning?