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FIbre Support

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Internet won't connect after power outage

Alannah_m
First Timer
Private Message TalkTalk

on ‎17-01-2025 04:10 PM

Message 3 of 3

Hi my internet won't connect after a power outage. I have tried all the advice talk talk have gave me. I'm assuming the router is faulty and need a new one. I see other people have had this experience.

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎20-01-2025 07:43 AM

Message 1 of 3

Hi Alannah_m,

 

If you still need assistance can you please update your community profile as Gliwmaeden2 has requested, and let us know when you've done this


Thanks

Chris

 

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎17-01-2025 04:30 PM - edited ‎17-01-2025 06:26 PM

Message 2 of 3

Is the fault logged with Talktalk, @Alannah_m?

 

Just making sure so that it's recorded as starting today. 

 

Staff will not be back on here before Monday now. You can contact Talktalk by phone on Saturday [9am - 6pm] on 03451 720088 or Chat, daytime over the weekend. 

 

Please make sure that you have completed your community forum profile details for them to identify your account. 

 

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information; SAVE CHANGES.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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