No internet, fault reported, no updates

[Tambakosi]

Hi need help, have no internet since 12/01 fault reported REP-15202917 supposed to be problem at exchange and engineer called and have had no updates since.

Thanks 

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've checked for an update on the fault and the latest update from Openreach is that a provisional repair start date is 15/01 and that engineers may be present onsite prior to this date preparing for the repair and making the site safe for the engineers to commence the work. We'll check again first thing in the morning and will provide another update.

Thanks

Michelle