No internet, fault reported, no updates

[Tambakosi]

Hi need help, have no internet since 12/01 fault reported REP-15202917 supposed to be problem at exchange and engineer called and have had no updates since.

Thanks 

[Chris-TalkTalk]

OK thanks, please let us know if you experience any further problems

Chris

[Tambakosi]

Hi Michelle,

At the moment the connection is working 

Cheers 

Jeremy 

[Michelle-TalkTalk]

Good afternoon,

We've now received an update to advise that Openreach have resolved the fault. I've re-run the line test which is now clear and the line is showing in sync. Are you now able to connect ok?

Thanks

Michelle

[Michelle-TalkTalk]

Hi @Seikijin 

Please can you create your own topic and we'd be happy to look to look into this for you.

Thanks

Michelle

[Seikijin]

Unfortuntely that's the issue with being subcontracted to openreach, very hard to get any information since Talk Talk are just the middleman. Since Tuesday I've seen scheduled maintence from 1am-6am every day (Tuesday, Wedensday and Thursday) until today which i might add I still have intermittency issues and sometimes when checking status my connection speed is as low as 2mb/s. No Scheduled maintenance tonight... while still having issues also Open Reach engineers only work from 9-6am so the just after midnight time confuses me.

I am glad to see Michelle confirm they're still aware of the fault since I don't have any information on my account. Unfortuntely Engineers don't have magic so just gotta wait it out...

[Michelle-TalkTalk]

Hi Jeremy,

I'm sorry to hear this. Openreach are still investigating the fault, no additional updates as yet but I'll check again this afternoon.

Thanks

Michelle

[ferguson]

If that happens then it is always worth trying to switch off the router for 30 minutes to see if the session resets, nothing to lose? 

[Tambakosi]

Hi Michelle,

Thanks for the update. We did get connection back from 14.30 until 21.50 tonight.

Now we just have the flashing orange light of doom again!

Thanks 

Jeremy 

[Michelle-TalkTalk]

Good afternoon,

Openreach have now updated the fault ticket to link it to an outage which they are working to resolve. I'll keep monitoring this fault for you.

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

No problem and apologies again that this was closed.

Thanks

Michelle

[Tambakosi]

Thanks Michelle 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I can see that the original fault was closed by Openreach as they identified a fault on Openreach maintained equipment which they resolved. The line test is still detecting a potential fault and indicating that this might be related to an outage, so I've re-raised the fault straight back to Openreach now and I will check in a few hours for an update for you.

Thanks

Michelle

[Tambakosi]

Hi, received notification that fault was fixed and that if there were any more problems to contact through live chat. Finally got through on that last night and was told that openreach were experiencing problems in the area, and that it was being worked on. Now the next morning and still no connection.

Thanks

[Gliwmaeden2]

The original date was described as a "start date" @Tambakosi. That suggests that they are expecting to have more to do .....

Did you receive any formal notification that the fault was closed, or did it simply work for a bit?

Staff will be back on here in the morning. 

[Tambakosi]

Hi Michelle, 

Thanks for keeping me updated. 

The fault was fixed this afternoon and connection worked for about 3 hours.  It has now failed again.

Have been trying to get through in the live chat but that is absolutely useless!

Any update would be helpful 

Thanks in advance 

[Michelle-TalkTalk]

Good afternoon,

No additional updates as yet. The fault is still with the engineers so I will check again first thing in the morning.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

No additional update as yet so I'll re-check again this afternoon for you.

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've checked for an update on the fault and the latest update from Openreach is that a provisional repair start date is 15/01 and that engineers may be present onsite prior to this date preparing for the repair and making the site safe for the engineers to commence the work. We'll check again first thing in the morning and will provide another update.

Thanks

Michelle