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Broadband help

For queries about your TalkTalk broadband service.

Internet dropping out

Sooziecat
First Timer
Private Message TalkTalk
Message 6 of 6

Internet dropping out several times a day. Reported in October 2024. 5 engineer visits. 22 hours waiting in. Still not fixed. Then TalkTalk has the gall to charge me for 2 engineers’ visits. Can’t sort on that honestly as TalkTalk’s system is down. Unbelievable. 

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5 REPLIES 5

Message 1 of 6

Hello,

 

I'm really sorry to hear this. If you'd like us to look into this for you then please can you update your details.

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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Message 2 of 6

@Sooziecat, sorry to hear that.

 

Forum staff were hindered from helping because they didn't have sight of your account. 

 

There's still time to add your details in the Personal Information area and SAVE CHANGES if you want them to look into what was going on.

Gliwmaeden2, a fellow customer.
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Message 3 of 6

After 22 hours waiting in for 5 different engineers, hours spent on the phone and the problem (since 29/10/24), still unresolved, I’ve had enough and am switching to Brsk. Absolutely appalling service from TalkTalk. 

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Message 4 of 6

Hi @Sooziecat 

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi @Sooziecat 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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