Hello - I was hoping a member of the support team can help me with an issue I am having.
My router has been dropping wifi connection quite regularly. It started a few months ago but would only happen once day for about a minute. This has gotten increasingly worse. Since 2 weeks ago the wifi would drop a few times a day (sometimes the wifi will completely go or the devices would say connected to wifi but no internet). It is now happening about 4 times a day consistently.
When this happens, sometimes the router will flash amber but sometimes it remains as a white light. I have already manually reset the router multiple times and even did a factory reset through the online router management site. I now reset the router daily.
There is never any issue with the phone line, the phone connection is always stable and no sound issues at all which is why I suspect the router is the issue. The router is very old, must be quite a few years now but the online tests say the router is working fine and has the latest firmware.
I asked Live Chat for support which hasn't been any help; after doing a line test they say there's no issue outside the house and the only advice I get is to reset my router. This is not helpful at all because the wifi does start working fine after a reset but this doesn't last long (sometimes not even an hour). I find it unreasonable for me to have to reset/restart my router sometimes 4-5 times a day just to have an internet connection. I also work from home so this is becoming increasingly frustrating and unbearable, to the point I am very seriously thinking of leaving TalkTalk.
Please can someone be of assistance instead of just telling me to reset the router?
