Internet won't connect after power outage

[Alannah_m]

Hi my internet won't connect after a power outage. I have tried all the advice talk talk have gave me. I'm assuming the router is faulty and need a new one. I see other people have had this experience.

[Chris-TalkTalk]

Hi Alannah_m,

If you still need assistance can you please update your community profile as Gliwmaeden2 has requested, and let us know when you've done this

Thanks

Chris

[Gliwmaeden2]

Is the fault logged with Talktalk, @Alannah_m?

Just making sure so that it's recorded as starting today. 

Staff will not be back on here before Monday now. You can contact Talktalk by phone on Saturday [9am - 6pm] on 03451 720088 or Chat, daytime over the weekend. 

Please make sure that you have completed your community forum profile details for them to identify your account. 

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information; SAVE CHANGES.