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For queries about your TalkTalk broadband service.

Internet cutting out regularly in the night

Myrtle_
First Timer
Private Message TalkTalk
Message 6 of 6

Our internet connection is regularly disconnecting at 3.am ... and will not reconnect. Nothing has changed with the set up so we are baffled and it is now becoming a pain. 

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5 REPLIES 5

Message 1 of 6

Hi @Myrtle_ always pleased to hear a result. Good luck.

I don't work here and all my opinions are my own.
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Message 2 of 6

we are very interested as to what the engineer will find/do etc as if it is internal wiring it baffles me how it chooses to have a jig and disconnect between 2.30 am earliest and 3.00 am and will not reconnect, just the flashing orange light, unless we switch off at the main socket....i will update here if anyone is interested in the outcome.

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Message 3 of 6

Hi @Myrtle_ that's good news, thanks for the update.

I don't work here and all my opinions are my own.
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Message 4 of 6

Hi.... it would only reconnect after switching off at the main socket, but this morning we had to do that 3 times before we got it back on....since then talktalk have now arranged an engineer call out to look at all.

 

Thank you for your reply.

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Divsec
Community Star
Private Message TalkTalk
Message 5 of 6

Hi @Myrtle_ have you checked that the homework settings are not interfering?

What time does it reconnect?

I don't work here and all my opinions are my own.
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