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For queries about your TalkTalk broadband service.

TalkTalk Hub keeps randomly switching off

Grum-P-S
Sightseer
Private Message TalkTalk
Message 9 of 9

Hi, since this evening, my router keeps randomly powering off.
It has happened 4 times so far. I need to restart it with the power button.
The router is about 8 months old.
Does anyone have any suggestions please or does it need replacing?

Thanks for your time.


0 Likes
8 REPLIES 8

Message 1 of 9

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 2 of 9

Hi Karl,
New router arrived today.
Pleased to say that it has been on now for several hours with no issues.

Thank you again for your help.

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Message 3 of 9

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 4 of 9

Hi Karl, that's great to hear. Thank you for the rapid response, much appreciated. 

I'll keep you posted. 

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Message 5 of 9

Hi Grum-P-S 

 

I've a new router on the way to you, lets see if this helps.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 6 of 9

No worries, hopefully they will pick this up tomorrow. 

Grum-P-S
Sightseer
Private Message TalkTalk
Message 7 of 9

Ok, I have done that.
Thank you for the info and a speedy response.

ferguson
Community Star
Private Message TalkTalk
Message 8 of 9

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.