For queries about your TalkTalk broadband service.
on 23-03-2025 08:29 PM
Hi, since this evening, my router keeps randomly powering off.
It has happened 4 times so far. I need to restart it with the power button.
The router is about 8 months old.
Does anyone have any suggestions please or does it need replacing?
Thanks for your time.
on 26-03-2025 12:25 PM
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 26-03-2025 12:24 PM
Hi Karl,
New router arrived today.
Pleased to say that it has been on now for several hours with no issues.
Thank you again for your help.
on 24-03-2025 08:37 AM
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 24-03-2025 08:28 AM
Hi Karl, that's great to hear. Thank you for the rapid response, much appreciated.
I'll keep you posted.
on 24-03-2025 06:36 AM
Hi Grum-P-S
I've a new router on the way to you, lets see if this helps.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 23-03-2025 08:43 PM
No worries, hopefully they will pick this up tomorrow.
on 23-03-2025 08:40 PM
Ok, I have done that.
Thank you for the info and a speedy response.
on 23-03-2025 08:32 PM
If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.