Router light orange - not flashing

[Elisabethstnt]

My router randomly switched to orange and will not reconnect. I tried restarting and it was flashing orange-white for a while but returned to orange. Not allowing me to run a network test either

[Debbie-TalkTalk]

Hi @Elisabethstnt 

I'm glad to hear that this is now working ok.

Please let us know if you do experience any further issues.

Debbie

[Elisabethstnt]

After 3 hours it had resolved itself. 

[Debbie-TalkTalk]

Hi @Elisabethstnt 

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

[Debbie-TalkTalk]

Hi @Elisabethstnt 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

[fr8ys]

Hi,
You are in the staff's queue for a response and they should get to you tomorrow.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you