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Broadband help

For queries about your TalkTalk broadband service.

Router problems

Homer2
First Timer
Private Message TalkTalk

on ‎09-03-2025 06:15 PM

Message 3 of 3

We have a problem with the WiFi dropping out regularly and we would like a new router. Our current router is a Huawei and several years old. We would like the latest sagemcom router.

 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎10-03-2025 10:42 AM

Message 1 of 3

Hi @Homer2 

 

Apologies for this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with the new router.

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk

on ‎09-03-2025 06:38 PM

Message 2 of 3

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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