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Broadband help

For queries about your TalkTalk broadband service.

HG635 out of support

Susieq74
First Timer
Private Message TalkTalk

on ‎02-04-2025 12:18 PM

Message 7 of 7

My router is out of support please may I have a new one.

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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Susieq74

on ‎15-04-2025 01:26 PM

Message 1 of 7

Hi

 

That's great news, thanks for letting me know.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Susieq74
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎15-04-2025 01:19 PM

Message 2 of 7

Hi Karl,


I can confirm my new router arrived very quickly.
 
I have installed the new router and everything that is connected to it.
 
All appears to be working well.
 
Thank you so much for your help, you are a star.
 
Kind regards
 
 Susieq74

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Susieq74

on ‎09-04-2025 11:45 AM

Message 3 of 7

Hi Susie

 

Did the new router arrive, is all ok now ? 

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Susieq74

on ‎02-04-2025 12:26 PM

Message 4 of 7

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Susieq74
First Timer
Private Message TalkTalk

on ‎02-04-2025 12:25 PM

Message 5 of 7

Thank you Karl

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎02-04-2025 12:23 PM

Message 6 of 7

Hi

 

I'll get a router out to you.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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