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Broadband help

For queries about your TalkTalk broadband service.

Wifi 2.4g isnt working yet 5g is

Trevor007
First Timer
Private Message TalkTalk

on ‎10-04-2025 03:00 PM

Message 3 of 3

Hi, came home to find all my smart devices linked to my 2.4g wifi is no longer responding, saying devices are off line. My devices linked to my 5g wifi are working still though?

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎11-04-2025 11:56 AM

Message 1 of 3

Hi

 

Did the reset help ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎10-04-2025 03:04 PM

Message 2 of 3

Hi

 

Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router. 

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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