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Broadband help

For queries about your TalkTalk broadband service.

No lights showing on Router

Spring123
First Timer
Private Message TalkTalk

Wednesday

Message 8 of 8

I have several times disconnected router, pressed reset button, checked all the plugs, initially showed orange light, now no lights displayed.

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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Spring123

Friday

Message 1 of 8

Hi

 

A new router is on the way to you, so we can rule out a hardware fault.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Spring123
First Timer
Private Message TalkTalk
In response to Chris-TalkTalk

Thursday

Message 2 of 8

System is slow, buffering at times,  have internet, still no lights on router.

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Spring123

Wednesday

Message 3 of 8

Do you appear to have an internet connection?

Chris

Chris, Community Team 

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Spring123
First Timer
Private Message TalkTalk
In response to Chris-TalkTalk

Wednesday

Message 4 of 8

Still no lights displayed.

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Spring123

Wednesday

Message 5 of 8

Thanks. Are there still no lights? The router is showing connected to the internet at the moment

 

Chris

Chris, Community Team 

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Spring123
First Timer
Private Message TalkTalk

Wednesday

Message 6 of 8

Have added details as requested.

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Chris-TalkTalk
Support Team
Staff
Private Message

Wednesday

Message 7 of 8

Hi Spring123,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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