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Broadband help

For queries about your TalkTalk broadband service.

HUAWEI HG 633 ROUTER

ruth41
First Timer
Private Message TalkTalk

on ‎01-04-2025 06:47 PM

Message 5 of 5

i have received a letter from talk talk telling me that my router will no longer receive software or security updates. can anyone tell me if i am entitled to a replacement. thanks

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to ruth41

on ‎02-04-2025 09:20 AM

Message 1 of 5

Hi @ruth41 

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Debbie 🙂

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ruth41
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎02-04-2025 08:27 AM

Message 2 of 5

thank you debbie that would be fine

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎02-04-2025 07:31 AM

Message 3 of 5

Hi @ruth41 

 

I can send you a replacement router, would you like me to arrange this?

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎01-04-2025 06:57 PM

Message 4 of 5

Talktalk is rolling out the replacements in due course - they know which one you have, which is why you got that letter, @ruth41.

Gliwmaeden2, a fellow customer.
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