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Broadband help

For queries about your TalkTalk broadband service.

Replacement modem/router

Selsdon01
First Timer
Private Message TalkTalk

on ‎29-12-2024 09:30 PM

Message 4 of 4

I have a rather old modem originally supplied by Shell. It is a VMG3925-B10C. It has an old firmware version which I am nervous about trying to update as it is obsolete equipment.

 

Can I get a new modem, please? 

Robert Ward
Labels:
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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎30-12-2024 08:59 AM

Message 1 of 4

Hi

 

As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.

 

You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :

https://talktalk.co.uk/migration
 

We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.

 

Regards,

Karl. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎29-12-2024 10:17 PM

Message 2 of 4

You may still be directed to speak to the Shell Migration team, @Selsdon01.

 

Check opening hours for speaking to them on 03451 720088 or live chat:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Some staff will be back on here on Monday and Tuesday, @Selsdon01.

 

Make sure that your community profile is completed for staff to identify your account. Go via your avatar; settings; drop down menu. Complete details in Personal Information. Scroll down to find the button to SAVE CHANGES. 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk

on ‎29-12-2024 10:17 PM

Message 3 of 4

As a Shell customer you will need to phone and speak to the Shell Migration Team as staff here have limited or no access to Shell Systems.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#


When you call is answered be specific and ask for the Shell  migration team.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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