No wifi

[MPCrowther1]

Hello

On the 19th my internet went down. The router has flashed amber since. When it first started, the talktalk site said about hub issues. I was away over Christmas till the 27th and had turned the router off.

Tried everything on the site, resetting, taking cables out etc

Longer it goes on, longer it's affecting day to day as I'm leaning on my phone's data to do anything. 

[Gliwmaeden2]

Technical support is available during the day on Sunday via Live Chat, @MPCrowther1:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Some forum staff are back on here from Monday to Friday, apart from NY Day.

Ensure that your community profile details are completed, with your Talktalk phone number or account number in Personal Information. Go via your avatar; settings; drop down menu to complete the details and scroll down to find the button to SAVE CHANGES. 

Staff will need this information to identify your account.