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Broadband help

For queries about your TalkTalk broadband service.

Faulty firmware update

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 5

I'm getting delays in the delivery of webpages and drop outs on BBC Sounds again. 

 

On checking my router software, it's the latest version:

 

1000014126.jpg

Please roll this back so that normal service can resume. 

 

This means that the latest two versions of firmware updates haven't been properly tested before release [I also had the version that caused mobile phone calls to fail as wifi calling didn't function]. Not great work from Sagemcom recently!

Gliwmaeden2, a fellow customer.
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4 REPLIES 4

Message 1 of 5

Yes, I'll give it 30 minutes downtime, and see if the intermittent problem continues. 

 

But the router was off fully between 12th and 23rd February, so it's likely the update has happened in the past 10 days, since I got back, and it has caused the problems. 

Gliwmaeden2, a fellow customer.
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Message 2 of 5

Yes but 4 x missing logs as opposed to the issues you have reported. @Gliwmaeden2 

We can assume it's all your devices and operating systems after a reboot. 

I don't work here and all my opinions are my own.
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Message 3 of 5

It's the firmware that's causing problems across all devices, @Divsec.

 

Problems have already been reported by customers for this version. 

Gliwmaeden2, a fellow customer.
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Divsec
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @Gliwmaeden2 your post has been escalated.

You don't mention if one or all your devices are experiencing these issues nor the operating systems involved.

A quick reboot of all can have wondrous results.

I don't work here and all my opinions are my own.
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