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For queries about your TalkTalk broadband service.

Faulty firmware update

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 28 of 28

I'm getting delays in the delivery of webpages and drop outs on BBC Sounds again. 

 

On checking my router software, it's the latest version:

 

1000014126.jpg

Please roll this back so that normal service can resume. 

 

This means that the latest two versions of firmware updates haven't been properly tested before release [I also had the version that caused mobile phone calls to fail as wifi calling didn't function]. Not great work from Sagemcom recently!

Gliwmaeden2, a fellow customer.
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27 REPLIES 27

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 21 of 28

@Debbie-TalkTalk, I am continuing to see this message, which didn't use to crop up before the firmware update to 208.

 

It is a nuisance. Please can you report the issue to the team that manage this?

 

1000014201.jpg

It appears to be occurring regardless of nominally good download speeds.

 

Gliwmaeden2, a fellow customer.
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Message 22 of 28

@Divsec, I didn't reboot my devices, just the router.

 

If you take a look at some of the posts about the 208 version, you'll see that many mention the drop outs recurring for a a few seconds with this update. It can be enough to lose the connection and not recover without intervention, eg simply switching off WiFi on the phone and on again, or simply restarting BBC Sounds. 

 

Fortunately I only have 2 phones and my tablet which need WiFi.

 

For customers who have more significant devices dependent on constant control from WiFi this could be a real nuisance when away from home [eg smart burglar alarms, central heating etc].

 

@Debbie-TalkTalk, BBC Sounds managed to keep burbling, so I didn't need to restart it overnight. The silence when it does drop out wakes me up, which is why it becomes a nuisance when dropouts happen.

 

I'll monitor the situation over the weekend. 

 

As I say, turning off the router for 30 minutes did sort it - not rebooting the devices.

 

It would be helpful if a banner notice / sticky advised people to check their firmware version and try this solution if they start finding "pages too slow to respond" notices etc when browsing.

 

Many may not be interested or bothered by whether logs function, but do want their devices simply to function. 

 

They can't see anything superficially on the router as the white light remains normal. On one phone, I was getting the "connected without Internet" message. 

 

As I say, I seem to have resolved the issue for the tablet, and I will see how browsing goes with the phones over the weekend. 

Gliwmaeden2, a fellow customer.
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Message 23 of 28
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Message 24 of 28

Yes, I'll give it 30 minutes downtime, and see if the intermittent problem continues. 

 

But the router was off fully between 12th and 23rd February, so it's likely the update has happened in the past 10 days, since I got back, and it has caused the problems. 

Gliwmaeden2, a fellow customer.
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Message 25 of 28

Yes but 4 x missing logs as opposed to the issues you have reported. @Gliwmaeden2 

We can assume it's all your devices and operating systems after a reboot. 

I don't work here and all my opinions are my own.
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Message 26 of 28

It's the firmware that's causing problems across all devices, @Divsec.

 

Problems have already been reported by customers for this version. 

Gliwmaeden2, a fellow customer.

Divsec
Community Star
Private Message TalkTalk
Message 27 of 28

Hi @Gliwmaeden2 your post has been escalated.

You don't mention if one or all your devices are experiencing these issues nor the operating systems involved.

A quick reboot of all can have wondrous results.

I don't work here and all my opinions are my own.
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Anonymous User