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Broadband help

For queries about your TalkTalk broadband service.

Wifi Intermittent Dropping

alexblk
Newbie
Private Message TalkTalk
Message 3 of 3

Hello, seems like I’m not the only one having this issue. My internet keeps dropping off at random times and the only way to fix this is to restart the router. When the internet stops working the router still shows the white light as if it was working but it doesn’t. I’ve been having this issue for over a week now and been loosing the connection at least 10 times a day, and that’s for both wifi and ethernet.

 


This is ridiculous and it’s getting very frustrating as I cannot work at all. I’ve disconnected the ethernet cable, I’ve reseted the router, changed the password and still the same issue. I’ve logged in on the admin portal and if I try to go to Advanced Internet Settings it keeps on sending me back to the login page. I am on the verge of putting an official complaint to Ofcom, but I thought to give it one more chance and open this thread.

 

My router details are as follows:

SAGEMCOM

S/N N7190844N000369

version SG4K100206

 

let me know what can I do to fix this issue.

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2 REPLIES 2

alexblk
Newbie
Private Message TalkTalk
Message 1 of 3

That’s already done, I am hoping they will come with a proper resolution and not reading from a script as usual.

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

Sorry to see this If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bewar in mind that they won't be back online until Monday.

 

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